Privacy Policy

1. Information We Collect

1.1 Personal Information

• Account information (name, email address, username)
• Payment information (processed securely through third-party providers)
• Contact information when you reach out to support
• API usage preferences and configurations

1.2 Usage Data

• API requests and responses (including prompts and generated content)
• Usage patterns, frequency, and timing of API calls
• Device information and IP addresses
• Browser type, operating system, and referring URLs
• Error logs and performance metrics

1.3 Generated Content

• Text prompts submitted for video generation
• Generated video content and metadata
• Temporarily stored content for processing purposes

2. How We Use Your Information

• Provide and maintain our video generation API services
• Process your API requests through integrated AI providers (Runway, OpenAI Sora, Veo, etc.)
• Monitor and improve service performance and reliability
• Provide customer support and respond to inquiries
• Prevent fraud, abuse, and unauthorized access
• Comply with legal obligations and enforce our Terms of Service
• Send important service updates and notifications

3. Third-Party Integrations

3.1 AI Provider Partners

• Runway ML: Video generation processing
• OpenAI (Sora): Video generation processing
• Google (Veo): Video generation processing
• Additional providers: As we expand our integrations

3.2 Other Third Parties

• Payment processors for billing and subscription management
• Cloud infrastructure providers for hosting and storage
• Analytics services for usage monitoring and improvement
• Customer support platforms

4. Data Retention and Storage

• Account Data: Retained while your account is active and for 30 days after deletion
• API Logs: Retained for 90 days for service optimization and debugging
• Generated Content: Temporarily stored during processing, permanently deleted within 24 hours unless you choose to save it
• Billing Information: Retained as required by law and for tax purposes
• Support Communications: Retained for 2 years to improve service quality

5. Your Rights and Choices

5.1 Access and Control

• Access and update your account information
• Download your data in a portable format
• Delete your account and associated data
• Opt out of non-essential communications

5.2 GDPR Rights (EU Users)

• Right to access, rectify, or erase personal data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent
• Right to lodge a complaint with supervisory authorities

6. Security Measures

• Encryption in transit and at rest for all sensitive data
• API key authentication and access controls
• Regular security audits and vulnerability assessments
• Secure cloud infrastructure with industry-standard protections
• Employee access controls and security training

7. International Data Transfers

VidRouter operates globally and may transfer your data to countries outside your residence. We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses with third-party providers
• Adequacy decisions for data transfers to approved countries
• Additional safeguards as required by applicable law

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email or through our service. Your continued use of VidRouter after such modifications constitutes your acknowledgment and acceptance of the updated policy.

9. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us: